You can get an online resolution to your pet’s issues by our experts veterinarian’s. The vet will understand the symptoms and condition of your pet by talking to you and looking at your pet. Share the details of your pet clearly like- Pet’s Age, breed, Weight , updated vaccination status , deworming status.

The vets associated with myfurries.com are experienced , studied at top Veterinary colleges Like Lala Lajpat Rai Agricultural University Hissar, IVRI. They are registered with Veterinary council of India are recruited after various levels of screening.

Vets be able to do a preliminary check-up for your pets. Advice you if it’s an emergency or need an in person examination at a clinic . He can prescribe immediate medicine or suggest the best possible treatment for your pet.

Preferably Yes, if your pet is around, it would be easier for the doctor understands his issue better. The vet will like have a closer look at the pet and the areas that need attention If in any case, the pet is not around then his complete history with pictures, videos would be very helpful for vets to provide the correct treatment.

Yes, that will help a doctor to book a slot for you and will be able to devote proper time to respond to your query.

Any kind of pets, dogs , cats , rabbits , hamsters, calf , cow , goats and also street animals if they need any help.

For free you can ask questions in the Ask a vet https://www.myfurries.com/askvetfree section in writing but not over Video or audio calls. You can drop your query and the vet would respond back, if required he would suggest a video consultation or some further steps.

No, he cannot. He can answer your query and provide a prescription after examining your pet via video consultation.

No, no extra fees are charged for writing a prescription. All the charges are included in the Video consultation fees which is currently at an offer price of Rs. 149/- .https://www.myfurries.com/video-consult

Prescription is for one time , the vet will update the prescription after evaluating the condition of your pet . Give medication to your pets only as prescribed and for the required duration Every time you consult any doctor for your pet.

Yes, the vet will prescribe as per the required treatment of your pet

The prescriptions are saved in your account , however do not use the same prescription for your pet , even if the symptoms looks similar . Always consult a Vet before giving medication to your pets

All our vets hold a veterinary degree recognized by the Veteriananry Council of Inida (VCI) are licensed to practice in the India and have a minimum of 5 years clinical experience.

MyFurries.com can be used in any scenario where you are unsure about the right course of action for the health and wellbeing of your pet. We can advice you with anything from small niggles to emergencies.

We aim to get you connected to an expert as quickly as possible. On average, we connect members ( Paid) to a vet within 5 mintues Or alteratively you can book a time that suits you.

No you dont , however we reccomend video as it helps our vets get a more accurate understanding of you and your pet. However you can start the consult in text chat, audio (like a phone call) or video. We even allow you to switch to a medium during the consult thats most comfortable to you . (Just like a, whats app, facetime even a Zoom Call!)

There is no strict time limit for a MyFurries.com consult. We encourage you to take as little or long as you need to discuss your concerns with our vets.

Current regulations do not yet allow vets to prescribe prescription-only medicines online globally . Therefore, we will need to refer you to a physical vet practice for any prescription medicines.

Yes, even on a Holiday! Our vets are here for you 24/7, 365 days a year.

We can help any common household pet, small animals , large animals That includes dogs, cats, rabbits, guinea pigs, rats, mice, gerbils, birds, reptiles and amphibians.

If you're unsure which services are free to you and which require payment, you can check this in the 'Membership' section. If you have paid but you should not have please contact us at support@myfurries.com

Our Clinical Animal Behaviourists are certified.

We recommend having a separate consultation for each pet as this helps to keep the consultation focused. This also means that you will receive a separate report for each pet.

Myfurries can work on mobile smartphones, tablets, laptop and desktop computers. For the best experience we recommend downloading the dedicated PawSquad app from the Apple App Store or Google Play.

No, myfurries.com is an online service only, but we can connect you to a regular vet practice or mobile veterinary service in your area if needed.

All our experts work remotely from their own home, business premises or other locations. Most are located in the India but some are in other countries. All have considerable expereince.

MyFurries membership covers all the pets in your household, be it one pet or ten, you can create profiles for each and every one of them!

If you have paid for a consult and the call was disconnected or not completed, we will take payment once the consult has been completed.

We're sorry to hear your Myfurries experience was not to your satisfaction. Please contact our Customer Service team , or write to us at support@myfurries.com. We will do our utmost to resolve your complaint quickly.

We really value your feedback. You can share your thoughts within the app immediately or leave us feedback on info@myfurries.com

It happens to the best of us! Simply click on the 'forgot password' link on the sign-in page and we'll send you an email to reset your password.

Payments can be made using all major debit and credit cards. You can also use mobile wallet payment methods like Apple Pay and Google Pay, paytm, UPI

You can talk to our vets in audio-only mode or by live text chat at any time of day or night. This way, you can still see the veterinary surgeon, they just won’t be able to see you or your pet.

The report that our expert writes for your pet will appear in the 'Reports' section of dashboard a few minutes after your consult.